Ordering – Shipping – Returns – Contact Info –  Privacy Policy

Ordering: We except Visa, Master Card, American Express, Discover and Pay Pal
After you place your order you will receive an email from the USPS website with a confirmation that your order has shipped. Illinois residents will be charged sales tax
If you need to change or cancel your order, please call us as soon as possible at either 1-618-273-3101 or 1-888-492-7669

Shipping: We ship United States Postal Service (USPS) and charge $2.75 per ITEM, but if you order several things, we will not charge over the actual shipping costs. If you want us to ship UPS or overnight etc. the actual shipping charges will be charged. All you have to do is let us know.
Shipping on Saddles is and additional $10.
Shipping to Alaska, Hawaii or out of country is charged actual shipping charges. 

Return Policy: If you are not completely satisfied with an item, you may return it within 30 days of purchase receipt.
* The item must be in its original condition and include all parts, accessories and packaging. Call us at 1.888-492-7669 to obtain a Return Authorization Number (RA#) and shipping instructions. Include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip. Please tell us why you are returning our product, so that we can continue to improve our service. 

Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company. 

When requesting a refund, you will be mailed a check (since we don’t keep your credit card numbers on file, if you wish a credit to your card, you will need to provide us with the numbers) once your return is processed. When exchanging an item, you will see a credit to your original pay method for the returned item and a charge for the new item, plus shipping and handling. 

Missing, Damaged, Defective or Incorrect Item Sent Return Policy If an item is missing, damaged, defective or incorrect, you must contact us by phone or email within 5 days of the purchase receipt so that our customer care specialists can explain what steps need to be taken. After 30 days, you must contact the manufacturer about defective or damaged merchandise.

Return shipping Costs: We do not reimburse return shipping cost for products returned for reasons that are not the fault of Allen’s Pony Express.
Damaged or Defective Products: All items are inspected before they leave the store, however, sometimes there may be a problem we didn’t see. Please call immediately upon discovering any damage or defective item. 1.888-492-7669. 

Customer Care:   1.888.492.7669 or email us at allensponyexpress@frontier.com 

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Allens Pony Express ~ 3070 Goshen Trail Road,  Eldorado, Illinois 62930 ~ Phone: 888-492-7669

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